Information

Information


About Us

Flipwear is a 100% Australian owned and operated, supplying quality leotards, gym shorts and crop tops. We sell a wide range of the latest styles and colours to suit all tastes. We ship to most countries in the Asia Pacific region. Most of our range is unique and exclusive to Flipwear. Once stock is depleted on our Exclusive items it will be replaced with another of our unique and exclusive items. 

We also supply  the local gymnastic clubs, selling a range of training leotards, gym shorts and crop tops. 

We accept Visa/mastercard on our website or contact us to pay via credit card over the phone. Our website is protected using GEOTRUST.

 

We maybe contacted at sales@flipwear.com.au.

Privacy Policy

Flipwear is committed to protecting your privacy. We lawfully collect personal information that is necessary for our business to fulfill your orders.

 

Information that we Collect

For the purposes of completing and fulfilling your online order, we collect the following information:

  • Contact name and address details
  • Details for the delivery address (if different to contact address)
  • Telephone numbers (home and mobile)
  • Email address (for order confirmations, and delivery information)

 

What we do with your information

The personal information you provide to us will be retained only for as long as necessary to meet the purpose for which the information was collected or as required by law. We do not share personal information with third parties, except as necessary to carry out our business or as required by law.

 

Security

Flipwear will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

Our web site is secured by 128-bit Secure Sockets Layer (SSL) encryption technology, which guarantees encryption and protection of all the personal information and credit card transactions. It is the same level of security as used by many of the banks.

 

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website from time to time to keep up to date with any changes.

 

Contact Us

If you would like any further information, or have any enquiries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us.

Refunds & Exchange

Refunds and Exchange

Please choose carefully, as we do not refund if you simply change your mind. If you are not satisfied with any purchases you made from this site simply e-mail us within 7 days. We will at all times make any exchange to your order to your complete satisfaction. We do not accept items that have been washed. All tags must remain attached for an exchange. Sorry we cannot refund freight charges on delivery and return of exchanged goods.Customers are required to pay shipping cost on exchanged items.

Caring for your garment

About your Garment

All of our garments are manufactured by hand from the finest quality materials available. All garment fibres, whether natural or synthetic, will deteriorate over time. Some fabrics and materials are extremely delicate and require careful handling and cleaning.

Improper care and handling may result in deterioration or discolouration of various fabrics and materials. Any irregularities in materials, fabrics, texture and/or beading are characteristic of the garments adding to its natural beauty and in no way should be considered defective. Combining various fabrics and colours may result in some slight discolouration. This is a common occurrence with these special materials.

 Perspiration, deodorant, chalk, make-up and other substances may contribute to colour discolouration or bleeding, often when certain colours meet. Even with proper care and washing some discolouration may occur.

We cannot accept returns due to such occurrences. These garments care instructions are provided to help you maintain your garments original beauty and to preserve its longevity.

 

 Caring for your Garment

Sensitive colour combinations {light and dark} Folied or Hologram fabrics

Garments containing both light and dark colours required careful washing procedures in order to prevent bleeding.

Garments containing foiled, glitter and or hologram fabric may dull with care and repeated washings. Areas that incur abrasion may show signs of loss of foil. Due to the sensitive nature of these fabric these garment require the following washing procedure.

1.Hand wash in a full sink of cold water.

2.Use a few drops of Johnson's Baby Shaampoo in cold water to clean and sanitise the leotard. 

3.Do not rub the fabric together. Do not soak.

4.Remove the leotard immediately and wring it in a towel to remove excess water. 

5.Hang out on coat hanger to dry.

6. avoid drying in direct sunlight. For best results hang inside. 

 Do Not: Use excessive amounts of detergent, harsh detergents, soaps, oxyclean or bleach.